For general repairs it is company policy that all repairs are reported to your property manager. This can be done by emailing your property manager or by lodging a maintenance request using our 24/7 Tapi messaging service.
For After Hours urgent maintenance call 07 856 4500 & follow prompts.
Urgent items are generally those that could cause injury to the tenant or damage to the property, and may include:
- Water pipes that have broken or burst
- Blocked or broken toilet (if a second toilet is not available)
- Serious roof leak or gas leak
- Dangerous electrical fault, dangerous power point, loose live wire etc.
- Flooding, rainwater inundation inside the property, or serious flood damage
- Serious storm, fire or impact damage (i.e. Impact by a motor vehicle}
- Failure or breakdown of the gas, electricity or water supply to the premises
- Failure or breakdown of an essential service or appliance on the premises for water or cooking
- Hot water service failure on a weekend, or long weekend
- Fault or damage that makes premises unsafe or insecure
- Fault likely to injure a person, cause damage or extreme inconvenience