Making a Complaint
Lodge Real Estate in-house complaint process
Lodge Real Estate has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the client or customer, those concerns should be addressed in the first instance to the Branch Manager concerned who will action it in accordance with the in-house procedures.
Making a Complaint Through the Real Estate Agents Authority
Clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.
The Real Estate Agents Authority can be contacted at the following address:
The Real Estate Agents Authority
c/- PO Box 25-063