Tribunal hearing - Landlord paid in full

Lodge City Rentals follows a comprehensive process to choose the right tenants for a property. This includes formal applications, extensive reference checks, and personal interviews. However, as property manager Robyn Armstrong points out, people’s situations can change during their tenancy and even people who start out as the ideal tenants can sometimes need extra management.

“When a tenant in a Lodge City Rentals property fell behind on their rent, property manager Robyn Armstrong saw it as her problem to solve on behalf of her client. “

The background

“The tenant had been living in the property for 18 months. Everything was going well, but then the tenant started to fall behind in their rent,” says Robyn.

Lodge City Rentals made several attempts to manage the rent arrears.

“We started by phoning the tenant and then immediately issued a written notice, advising the tenant they had 14 days to make the payment. This is our normal procedure.

The challenge

“We keep in touch with the tenant by phone or text, and if they haven’t brought their rent up to date by day five we send them a 14-day breach notice. After 21 days the issue is pursued through Tenancy Services, and then to the Tenancy Tribunal if required.”

Robyn says in this case, the rent wasn’t brought up to date, so the tenant was given notice to leave.

“After that, the tenancy started to spiral downwards. We visited the property after they’d vacated to find they had caused $3,600 of damage. There were 17 holes in the walls, damage to the shower lining, broken windows, and rubbish left behind, including leftover food in the oven.”

The outcome

Lodge City Rentals sought action at the Tenancy Tribunal to recoup the cost of the damage the tenants had made to the property.

“For this we needed to apply to the Tenancy Tribunal with all invoices for the work done,” explains Robyn. “Once we received a hearing date we took invoices, photos to show proof of work that was required to remedy damage and then photos of the work once completed.

“We were awarded costs and made a successful claim to the insurance company for a full pay out to cover the cost of the damage,” says Robyn.

At Lodge City Rentals we take the trust our clients place in us seriously. We’ll always do the right thing to solve problems and protect our clients’ investments.

Lodge City Rentals follows a comprehensive process to choose the right tenants for a property. This includes formal applications, extensive reference checks, and personal interviews. However, as property manager Robyn Armstrong points out, people’s situations can change during their tenancy and even people who start out as the ideal tenants can sometimes need extra management.

 

Robyn Armstrong

P: 07 959 0040

M: 021 824 422

E: robyna@lodge.co.nz

www.lodgerentals.co.nz

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